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loricpa100
Level 5
May 14, 2026
Question

How to notify and ask Lacerte for an incomplete efiling?

  • May 14, 2026
  • 2 replies
  • 30 views

For the life of me, I cannot find how / where to raise this issue with Lacerte.  And it raises many concerns as there was no diagnostic or notification the efiling would be incomplete.  I want to address this with Lacerte / Intuit and cannot see how or where to do so.

I have 2 CA Trusts, both efiled and accepted on March 4.  I received tax notices from the Franchise Tax Board on March 12 where they assessed a much higher underpayment penalty.

We had included and calculated Form 5805 to annualize as there were large capital gains on the last week of the year.  In my copies there is the 5 page form and worksheet for these calculations that should have been sent with the efiled return.

Per the FTB today - Part III (on page 3) was blank.  There was NO annualization calculations submitted or included with either trust.

What in the world happened?  More work for everyone when an incomplete return is efiled.  Especially when I think the complete form and return was filed properly.

I would like to discuss this issue with the powers that be.  Thank you for letting me know how and to whom to address this concern.  Thank you

    2 replies

    Moderator
    May 15, 2026

    Hi @loricpa100  Thanks for stopping by the community. We definitely want your feedback to be heard where it can drive change. For suggestions and improvements like this, the Lacerte Idea Exchange is the most impactful place to share your thoughts. When ideas are submitted there, other tax professionals can vote on them, which helps our development teams prioritize and plan future enhancements. 

     

    I'd also recommend connecting directly with Lacerte Support as they can remote in and take a closer look at what may have happened. Thanks for sharing and for being a part of the community.
     

    Intuit Community Champion
    May 26, 2026

    Given OBBBA, a few 1040 forms were still in draft in Lacerte until early March. I was holding returns until then.

    Do you have a PDF from the time you e-filed it and/or did you 'lock' the return to show what it locked like when e-filed plus any diagnostics to show whether or not any forms were still in draft?

    Please know, my intent isn't to accuse you here. I'm trying to help you winnow down on how to prove whether or not there was a software/e-file glitch or not at the time you e-filed. If you don't have these things, it will be difficult to prove that the full return was populated and ready for e-file when you e-filed.

    *If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
    loricpa100
    Level 5
    July 1, 2026

    I was on vacation and just got a chance to look.  Yes, I have a pdf of the locked return transmitted on March 4.  It has a completed Part III of the CA Form 5805.  The CA Franchise tax board stated to me this was received blank in transmission.  And I had no idea.  

    I just got a 2nd notice, spent 2 hours on hold to be cut off by the CA FTB.  Does Intuit take any responsibility for this return having a partially blank form?  How was I to know?  How do I escalate this within Intuit?  Do I challenge my RDP payment to get attention?  I cannot find a mechanism to report this issue I had on 2 trusts.

    Thank you for your time and attention - maybe you are the one to notify?