That is the exact message. I followed the direction that says to make sure my computer username is a combination of number(s) and letter(s), but, that did not fix the error.

Kathi_at_Intuit

Answer

Moderator

Great to see you in the community and thank you for the error. Please see this announcement about the error:

Unexpected Behavior for Lacerte - Unable to validate your online credentials

https://accountants-community.intuit.com/announcements/1821860

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E

edouard-m-julien

Level 3

This solved the problem. Thank you for the immediate response!

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