Hi DPI Display settings

Forum|Forum|5 years ago
November 25, 2020
1 reply
13 views

I have a gorgeous hi resolution 2560x1440 monitor.

Several years ago, Lacerte support suggesting using it with the System(Enhanced) High DPI compatibility setting. It gave me most of the resolution, with no edge fuzziness, so I used it in 2018.

However, in the 2019 program, this setting caused the new "re-imagined" eSig tab to freeze. I had to go back to the lower quality "System" setting, that had substantial edge fuzziness.

The freezing for eSig appears to be back for 2020 for System(Enhanced).

What do others use for hi-res displays?

Lacerte Tax

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George4Tacks

Level 15

I wonder if it is related to the ProSeries issue that @Orlando11 posted in https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/proseries-preventing-entry-to-sign-in-page/00/107988

Maybe @IntuitAustin can get some resolution (yes I picked that word) after the long weekend.

Answers are easy. Questions are hard!

O

Orlando11

Level 8

It could be. Lacerte and ProSeries share that eSig component, and the underlying 3rd party component that it runs in. That 3rd party component is causing the issue referenced in the thread (which is also unfortunately impacting some Lacerte customers). It's conceivable it could also be causing this. I will investigate further.

George4Tacks

Level 15

@Orlando11 has there been any "resolution"?

Answers are easy. Questions are hard!

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