Green Dot Banking Changes

Forum|Forum|3 years ago
May 11, 2023
2 replies
24 views

We have had several instances where client banking information was changed to a Green Dot account and routing number after submission of returns to Lacerte. Seems like bank information was changed when Lacerte submitted returns to IRS because our printed copies and Lacerte file of returns show correct banking information and activity logs have no activity after printing returns to pdf. Anyone else having same issue?

Lacerte Tax

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abctax55

Level 15

Not quite sure what a "Green Dot" account is - is that the name of a bank?

If that's the case - this is scary. Hacking comes to mind.... of your system....

I assume these returns had refunds (not payments) and that your clients haven't received their refunds?

How did you find this out?

HumanKind... Be Both

Q

qwilliamsonAuthor

Level 2

Green Dot is name of bank. Returns had refunds and not payments. Some clients called about delay of refunds and then some clients received IRS letters to verify bank information. Don't know how hacking of our system would be an issue when our logs are showing that the correct information was received by Lacerte and change occurred from the Lacerte to IRS submission.