Level 2

Question

Getting this error when attempt to e-file an extension on this file

Forum|Forum|6 years ago
July 13, 2020
1 reply
16 views

I am attempting to e-file an extension and I am running into an error with this specific file. It will not let me e-file the extension. It says that "the requested operation cannot be performed on a file with a user-mapped section open". I tried it again, and it still will not work. It says System Error. Code 1224. How do I resolve this error?

Lacerte Tax

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Level 15

I would restart your computer and come back in again.

Answers are easy. Questions are hard!

taxhelp20Author

Level 2

We fully restarted and are getting the same error. I have been on hold with Lacerte support for over 2 hours and have gotten no response.

Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

This can run a force install to fix things messed up in the last update. Support may likely do this remotely for you.

Answers are easy. Questions are hard!