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M
melstaxbs
Level 1
August 26, 2020
Question

Get a failed transmission on all tax returns i send

  • August 26, 2020
  • 1 reply
  • 9 views

i get a failed transmission every time i send a tax return Business/Individual etc ..it says i need to update my software when i go to updates it says i'm using current software!!!

55 Mins on hold with lacert is Unacceptable ...both calls i've made have been this long!! 

terrible experiencethus far...any one having the same issue??

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1 reply

IRonMaN
IRonMaN
Level 15
August 26, 2020

I don't do Lacerte, but rumor has it doing a force install helps solve some mysteries.  Have you tried doing that yet?

https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lacerte/00/4743

Slava Ukraini!
    George4Tacks
    George4Tacks
    Level 15
    August 26, 2020
    Answers are easy. Questions are hard!
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