Level 6

Question

Fatal error exception 19 exit customer support 2hrs + REALLY

Forum|Forum|6 years ago
June 29, 2020
4 replies
14 views

Any one else having problems with customer support. Fatal error no one in the office can work. NO the forced reinstall does not work for this.

I haven't renewed yet you would think after 10 years with Lacerte customer support would be better. This year has been terrible.

thx

Michele

Lacerte Tax

This topic has been closed for replies.

N

navy

Level 3

Don't want to talk about the fatal error exception...want to talk about the lack of ANY support for the last couple of weeks. I might as well be calling the fire hydrant on the corner out here. Am absolutely SICK of the "on hold" music! Either answer the phone or shut off the music!

N

navy

Level 3

10 years?? I've been with them 22 years and am about ready to bail!

P

PamC

Level 6

I feel your pain! I've had the same issue since Friday afternoon. I tried the forced reinstall also with no results. I'm dead in the water.

abctax55

Level 15

At the risk of being yelled at.... there WAS a Windows update last week.

Perhaps review whether that update installed correctly.

HumanKind... Be Both

P

PamC

Level 6

I'll check that out, thanks.

abctax55

Level 15

Hope it works....

(I hate to say I'm not having any issues; but the Windows update DID mess with some settings/desk top icons/etc for me. And I've heard on other list-serves that the update has issues).

CAN you try a system restore to a date prior to the latest Windows update - *that* is about the extent of my IT knowledge.

Good luck.

HumanKind... Be Both

M

missytax29

Level 2

I agree, this year has been the worst! Yesterday I waited for 1 hour and 40 minutes and finally hung up. Today it has been going on 2 1/2 hours. They need to bring back online support! We pay way too much $$$ for service that under provides.

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