eSignature request stopped working and prints requests to PDF

Forum|Forum|5 years ago
October 10, 2020
1 reply
13 views

I tried to send a request for eSignature through the individual module and instead of handling the request as usual where the files get sent to the taxpayer it is instead printing to PDF and I can save to disk, but the next screen for eSignature does not include the federal 8879 and says it is not available. It also does not have the CA efile or the review copy of the return.

Has this happened to anyone?

Lacerte Tax

This topic has been closed for replies.

Best answer by IntuitRebecca

Hi there,

Not sure if this is the issue, but I'd go to Settings > Options while in the Individual module and make sure that your default printer is set to an actual printer and not "Lacerte Tax PDF".

If the issue persists, I would try running the Lacerte PDF Repair tool to resolve: https://proconnect.intuit.com/community/printers/help/pdf-and-component-repair-tools-for-lacerte-and-proseries/00/4783

IntuitRebeccaAnswer

Level 6

Hi there,

Not sure if this is the issue, but I'd go to Settings > Options while in the Individual module and make sure that your default printer is set to an actual printer and not "Lacerte Tax PDF".

If the issue persists, I would try running the Lacerte PDF Repair tool to resolve: https://proconnect.intuit.com/community/printers/help/pdf-and-component-repair-tools-for-lacerte-and-proseries/00/4783

L

LSTAXAuthor

Level 5

What tab is the default printer under?

Thanks

L

LSTAXAuthor

Level 5

The PDF repair utility appears to have solved the issue.

Thank you!

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