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Level 10
March 14, 2022
Solved

Esignature - questions were not for my client

  • March 14, 2022
  • 1 reply
  • 8 views

My client reported that the authentication questions had nothing to do with him.  Yikes and yeessh!

 

Hope that wasn't my fault.  I suppose I could have clicked a different client and added his email address.

This topic has been closed for replies.
Best answer by PhoebeRoberts

I've had a couple like that. One person said that a verification question was basically "what's the birthdate of the person your spouse left you for"! Another just said it was weird random stuff that had nothing to do with them.

Just void out the DocuSign and resend it. That'll generate a new batch of questions.

1 reply

PhoebeRoberts
Intuit Community Champion
March 14, 2022

I've had a couple like that. One person said that a verification question was basically "what's the birthdate of the person your spouse left you for"! Another just said it was weird random stuff that had nothing to do with them.

Just void out the DocuSign and resend it. That'll generate a new batch of questions.