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D
DeCandido CPA
Level 2
March 26, 2024
Question

eSignature Issues

  • March 26, 2024
  • 1 reply
  • 5 views

I am getting a message when I request an esignature:

Intuit eSignature Request dialogue could not be opened due to: Object Reference not set to an instance of an object...

Any ideas on how to fix this?

Frankie D.

 

    This topic has been closed for replies.

    1 reply

    I
    Intuit_Ruben
    Level 7
    March 26, 2024

    @DeCandido CPA   Please reach out to our technical support team to get help with this issue. Follow this link for ways to reach out. Thanks! 

    https://accountants.intuit.com/support/en-us/help-article/taxation/contact-lacerte-help/L4c6BR3CZ_US_en_US?uid=lu8o03tk

     

    D
    DeCandido CPA Author
    Level 2
    March 27, 2024

    Ruben - I have called Lacerte 100 times over the last two years and no one seems to know how to fix this problem.........I have had issues printing a return to a PDF file as well as having this eSignature issue for two years........I open and close the program dozens of times each day......

    I believe going to another program like Ultra tax may be my only solution....it has been very frustrating......

    I
    Intuit_Ruben
    Level 7
    March 27, 2024

    I have sent you a DM with more information. Thank you 

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