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Level 6
April 21, 2021
Solved

eSignature issues

  • April 21, 2021
  • 1 reply
  • 14 views

Is anyone having issues with eSignature this afternoon?

It's been working great for me this season, up to this afternoon.  I even sent one this morning after installing today's update.

But now I get as far as the recipients screen and I can't get past it.  The Next button is gray and I cant see anything that it needs.

I pay via REP so it's not that I'm out of signatures.  And my REP account was paid two days ago (ouch).

Any ideas?

 

This topic has been closed for replies.
Best answer by PamC

Never mind.

The spouse's email address had a space between the first name and "_" that separates it from the last name.  Took that space out and it worked just fine.

Time for a stronger optical prescription apparently...

1 reply

PamCAuthorAnswer
Level 6
April 21, 2021

Never mind.

The spouse's email address had a space between the first name and "_" that separates it from the last name.  Took that space out and it worked just fine.

Time for a stronger optical prescription apparently...