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debgardnercpa
Level 3
October 2, 2020
Solved

esignature issues

Is anyone else getting the following error message when trying to send esignature request?

"Unable to send eSignature request.  Please try again later.  Contact Customer support if the problem persists."

 

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debgardnercpaAnswer
Level 3
October 2, 2020

just spoke with customer service and there is a "widget error" with esignatures and they are working on it now.  Hopefully back up soon

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3 replies

debgardnercpaAuthor
Level 3
October 2, 2020

now it appears that when you try to submit the esignature and it fails, Lacerte uses one of the signatures, even though the cannot send it.  How can I get this resolved? anyone else having this issue?

 

debgardnercpaAuthorAnswer
Level 3
October 2, 2020

just spoke with customer service and there is a "widget error" with esignatures and they are working on it now.  Hopefully back up soon

debgardnercpaAuthor
Level 3
October 3, 2020

is anyone else having issues with this: ESignature widget error

I still can 't send ESignature requests.  Tax deadline is looming 🙂

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