eSignature

Forum|Forum|6 years ago
February 5, 2020
2 replies
15 views

Trying to do eSignature but receiving "lacerte printer not activated, error code -41" . This started happening after the last update, I have rebooted with no luck.

This topic has been closed for replies.

H

HINJ

Level 2

I am having the same error when trying to print anything to file.

I've rebooted and ran the PDF and Component Repair Tools for Lacerte and ProSeries with no luck.

H

HINJ

Level 2

I reached out to support and they had to manually configure the printer driver and give me an activation code.

B

Brit1

Level 2

When I spoke to support the told me to do the following:

Settings

Options

Setup Tab

Change "Auto Generate & Attach PDFs to Efiles" from "Yes" to "No"

OK

Efiling should work now for this client. DONT FORGET to change the setting back to "Yes" after.

B

Brit1

Level 2

You can get around the E-Signature request by scanning in the 8879 (and any others) and unchecking the 8879 checkbox in the E-Sig pop-up box - then select "other document" browse and attach the scanned in ones. The document/s will open and you have to manually add the signature and date prompts before sending. This way you can still attach billing etc.

The problem still exists when trying to E-File however.

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