I completed a return and requested esignature from taxpayers. Esignature was completed and sent back. Before I could submit the return taxpayers received Form 1065-K1. Reduces the tax liability on the return by over $1,000. How do I cancel the completed esignature and request a new esignature?
Once the client has completed the esignature request, the void option is removed from the "actions" tab on the esignature dashboard. I ended up calling Lacerte support. Apparently we are able to just request a new esignature in the "actions" tab. The support rep walked me through it and it worked.
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