Error Lacerte generates two emails when I email a client a copy of their tax return using Outlook

Forum|Forum|5 years ago
January 11, 2021
2 replies
10 views

Lacerte has a great feature to email an encrypted copy of the client tax return via Outlook. I have used this for a couple years. When I attempted to use this feature recently, Lacerte now creates two emails, one of which is an exact duplicate and unnecessary. I am generating 2019 TY PDFs from the 2019 Year Lacerte software.

Has anyone else experienced this? It has occurred each of the four times I have tried to use it this year.

Thank you,

Jeff Brownfield, CPA

Lacerte Tax

This topic has been closed for replies.

Best answer by JeffB

Follow up on the email issue - this has been corrected by Lacerte (Thank you). When I generate the tax return, only one email is generated. This is solved.

IRonMaN

Level 15

Personally, I would be a little hesitant to complain to Intuit about that. If they try to fix the issue, you probably won't be able to e-mail at all when they are done with the fix 😬

Slava Ukraini!

sjrcpa

Level 15

and there are many complaints about not being able to email returns.

The more I know the more I don’t know.

J

JeffBAuthorAnswer

Level 3

Follow up on the email issue - this has been corrected by Lacerte (Thank you). When I generate the tax return, only one email is generated. This is solved.

Sign up

Login with SSO

Let's get you signed in

Login with SSO