ERROR CODE 41838 - Anyone having an issue like I am with filing estimated tax vouchers for CT ?

Forum|Forum|4 years ago
April 13, 2022
3 replies
11 views

I have all the information correct for the telephone number but i keep getting the same error code # 41838 and cant file the estimates ??? Help please

Lacerte Tax

This topic has been closed for replies.

Best answer by IntuitRebecca

Hi there,

It sounds like you might have your user options set to suppress printing the daytime phone number, which can cause this diagnostic, as it also suppresses the phone # from being included in the e-file.

On Screen 3, under the "Miscellaneous" heading, look for the input labeled Daytime phone: 1=print, 2=print (suppress when optional), 3=suppress [O]

Try entering a 1 or 2 in that field and seeing if the diagnostic is cleared. If so, you may want to change the setting in your user options for all clients (as this may come up for others who pay CT estimates).

- Rebecca

K

Karl

Intuit Community Champion

Do you have the right phone # type selected on Screen 1? I.e. did you input a mobile number, but the drop-down is "work"? Change the drop-down to match the field you filled in and it should work.

*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*

K

Keith A CPAAuthor

Level 2

I have tried everything here short of getting on the help line and waiting ......

It may be just a CT State thing ?

IntuitRebeccaAnswer

Level 6

Hi there,

It sounds like you might have your user options set to suppress printing the daytime phone number, which can cause this diagnostic, as it also suppresses the phone # from being included in the e-file.

On Screen 3, under the "Miscellaneous" heading, look for the input labeled Daytime phone: 1=print, 2=print (suppress when optional), 3=suppress [O]

Try entering a 1 or 2 in that field and seeing if the diagnostic is cleared. If so, you may want to change the setting in your user options for all clients (as this may come up for others who pay CT estimates).

- Rebecca

M

mattheidaricpa

Level 2

sometimes the 1 at the beginning is not needed. I don't remember the error number that I had but as soon as I removed the country code for USA which is 1, the diagnostic went away.

IntuitBrittneyS

Level 4

Hey, @Keith A CPA , have you looked into this diagnostic? https://proconnect.intuit.com/community/lacerte-diagnostics/41838/ta-p/99370
I hope this helps.

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