Emailing a Copy of return not working

Forum|Forum|5 years ago
December 4, 2020
1 reply
15 views

When I use the emailing function in Lacerte, instead of opening up my email client, now it is opening up the "output file name" box and wants me to download the return. Meanwhile, the box that shows opening the email client just sits there and never opens the email client.

Has anybody else had this problem and know the fix?

Lacerte Tax

This topic has been closed for replies.

George4Tacks

Level 15

Multiple possibilities - Look at https://proconnect.intuit.com/community/individual/help/creating-and-e-mailing-password-protected-pdfs-to-clients/00/3692 especially the 3rd item about e-mail application.

= You may have a problem with the printer driver, try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

Answers are easy. Questions are hard!

T

Tolly

Level 4

I had this problem. I couldn't even open the tools that George sited above. I was using Microsoft Outlook as my browser. I switched browsers then was able to use the Tools reference by George to fix the problem.

sjrcpa

Level 15

What browser did you use? @Daniel11 could use the info I think.

Microsoft Outlook is not a browser BTW.

The more I know the more I don’t know.

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