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C
chaffina
Level 1
June 29, 2020
Question

Efiled tax return stuck

  • June 29, 2020
  • 1 reply
  • 11 views

I have tax returns stuck at various levels and across three modules.  I have been on hold with Lacerte support for two hours. 

Does anyone know how to fix stuck returns?

This topic has been closed for replies.

1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
June 29, 2020

Define "stuck at various levels".

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
K
kgreen8393
Level 6
June 29, 2020

Highlight the client on the Clients tab.  Go to E-File pull down menu and select Step 3: E-File Acknowledgement Status.  Then select Update Acknowledgement status for selected return.  See if that helps.  You would need to do this for each return "stuck" in each module.

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