EFile Status stuck at "Received at Lacerte" on 2/17/2025

Forum|Forum|1 year ago
March 27, 2025
2 replies
23 views

I have 2 C Corp returns (year end 11/30/24, so using 2023 program) that were uploaded to e-file on 2/17/2025. Upon upload they showed a status of "Received at Lacerte".

A month later and they still show the same status. I've downloaded acknowledgement statuses, for all clients and for those two specifically, and have tried the E-File/Step 3/E-File Acknowledgement Statuses using both Receive and Update. Nothing works to get a more updated status, and I get an error message if I try to upload again because it is a duplicate of what has already been uploaded.

If I try to print the efile acceptance letter I get an error message that no EF Acceptance was found.

Any suggestions how to resolve this?

Do I need to just print and file a paper copy?

Lacerte Tax

sjrcpa

Level 15

Call Support. They have ways of getting it unstuck.

The more I know the more I don’t know.

D

Dawn-bythebook

Level 2

I just went through he same nightmare with a support rep telling me that I will only receive an updated status once the IRS accepts the return. NOT SO!

It has been stuck at SENT TO LACERTE for more than 12 hours while Lacerte has a status of SENT TO AGENCY (never seen agency before). Why doesn't my status show sent to IRS?

The rep was adamant so I became adamant that this is not correct and that there was a problem. They can't let you speak to anyone else. They read from a script with their thinking turned off. I made a big enough stink that finally someone, obviously, looked and pushed through the update because as I was on a new call with a second representative, the update suddenly came through as ACCEPTED.

Why did we let Intuit get so big? They don't handle customer service very well as it is and now they don't handle tech support very well.

SUPER disappointed in Intuit. They gobbled up all the competition and now they are all we have left.

Please do better Intuit!

Kathi_at_Intuit

Moderator

Hi @Dawn-bythebook Welcome to the community and thank you for posting. We appreciate you sharing your experience with us. This is not the experience we want you (or any of our customers) to have when reaching out for help. We’ve shared your feedback with the appropriate teams so they can review and learn from it. Our goal is always to improve both the support process and the technology behind it. Your perspective is invaluable in helping us get there. We appreciate your patience and candor. Please know we hear you, and we’re committed to doing better.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.

D

Dawn-bythebook

Level 2

For sure I was not expecting this response and it makes a BIG difference in how I feel towards Intuit.

Thank you!

Dawn

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded