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Level 1
March 22, 2021
Solved

Efile error

  • March 22, 2021
  • 1 reply
  • 23 views

While retrieving e-file statuses getting the following message:

 

Error occurred with the background processing of EF Transmissions

 

How do you clear this message

This topic has been closed for replies.
Best answer by TylorValdez1

In Lacerte go to Help>Troubleshoot.

Write down the option path.

Close Lacerte.

Navigate to the option path.

Rename the EF folder there.

Reopen Lacerte and try to get acks.

1 reply

Level 6
March 22, 2021

In Lacerte go to Help>Troubleshoot.

Write down the option path.

Close Lacerte.

Navigate to the option path.

Rename the EF folder there.

Reopen Lacerte and try to get acks.

Level 2
October 19, 2021

What do we rename the EF folder to once we have navigated to the option folder?