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M
MattBannon
Level 2
April 14, 2021
Solved

e-signature notification issues

  • April 14, 2021
  • 3 replies
  • 11 views

Anyone have any ideas as to why I am not receiving an e-mail notifying me when a client has completed their e-signature process? My co-worker receives them, but I don't and I can't find any difference in our Lacerte set-up. Thank you!

This topic has been closed for replies.
Best answer by TEV

You need to sign up for Docusign (it's free).  Then you need to set the preferences (notifications) so that you receive what you nedd.

3 replies

A
asitax15
Level 3
April 14, 2021

I am not receiving my notifications either. I have to actually remember to go to the eSignature Dashboard and check constantly to see if I have received any signed forms. Very stressful at this time.

P
pbd2020
Level 3
April 14, 2021

I think I received one email early on, now I don't receive them at all.  It's driving me crazy having to recheck if I've downloaded the signed forms and efiled.

T
TEV
Level 2
October 12, 2021

The notifications have to be set up from within Docusign itself.  

P
pbd2020
Level 3
October 12, 2021

Wow, it took 6 months to receive a response and it was so detailed...

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