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Level 2
March 12, 2021
Solved

E-Signature Dashboard Clients are gone. How to fix?

  • March 12, 2021
  • 1 reply
  • 8 views

Have been using e-signature for returns.  Has worked well, until yesterday, when all of the clients on the dashboard were gone.  How to fix?

This topic has been closed for replies.
Best answer by Thomas M Johnston Esq

SOLVED with help from Lacerte Support.  Determined that e-signatures are tied to "client-type," so did not have any clients under the "Individual Module" yet, but found them when switched to "Fiduciary Module".

1 reply

Level 4
March 12, 2021

This is something I've experienced periodically. Sometimes fixable by exiting & logging back in, or at worst a restart.

Level 2
March 12, 2021

SOLVED with help from Lacerte Support.  Determined that e-signatures are tied to "client-type," so did not have any clients under the "Individual Module" yet, but found them when switched to "Fiduciary Module".