e-organizer

Forum|Forum|5 years ago
February 20, 2021
1 reply
12 views

Client getting and error message hitting the return to preparer button on our tax organizer and getting an error message saying “error posting data to E-Org servers”. Any idea what we are doing wrong?

Lacerte Tax

This topic has been closed for replies.

R

roz2

Level 5

We have the same thing, and some we have received. We had this issue last year also. When this happens we email the client quickly when we receive the e-organizer to let them know we have it. Some clients will call, and others will keep sending multiple times. I am sure I reported it last year by phone.

This year we have a new twist. Instead of getting the box with the file in it, we get a long string link, an it opens a big black box. I called and they tried to help. I have spent a total of 4 hours on the phone on 3 different days. They are not sure what or why this is happening, then all of a sudden once I hang up the phone we go back and check the emails and guess what they have boxes and we can open the e-organizer. I am not sure what to think about it all.

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