e-filing failure - all diagnostics cleared - return validated - however, "java" error

what corrects a "java" error?

I reinstalled - and had IT department perform all recommended procedures

We are unable to find the proper correction to this error

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Level 15

Post the full error.

Answers are easy. Questions are hard!

Level 2

We had already done that (twice), but it didn't work.

Error is:

java.lang.NullPointerException

I can't find anything that addresses this specific error message.

Level 15

Have you called support. That should be your next move if the FORCE is not with you.

Answers are easy. Questions are hard!

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