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lmk1802
Level 1
December 15, 2025
Question

e-filing

  • December 15, 2025
  • 1 reply
  • 3 views

My users are getting this when they are trying to efile. Giving them admin access works for now but not feasible to give that permission to everyone.

This is what they get -

Exception occurred during EF batching client: 15238X
Unable to copy record from PTDATAI24.db for Client 15238X: Cannot create file
"C:\Users\AppData\Local\Temp\13\15238X\PTDATAI24\15238x.idb24". The system cannot find
the path specified

Any help is appreciated.

1 reply

Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
December 16, 2025

Hi @lmk1802 welcome to the Community and thanks for posting your first question. Here is a support article that may help with this error:

Resolving e-file batch error "unable to copy database record" in Lacerte

If you need further assistance with this please reach out to Lacerte Support. 

We look forward to seeing you around the Community!
 

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