Level 2

Question

E-file status stuck at "Sent to State"

Forum|Forum|9 months ago
September 19, 2025
3 replies
19 views

I e-filed returns for two clients on 9/15/25 to the IRS and multiple states. All returns have been accepted by the IRS and states, EXCEPT for the state of New York. Any idea why? The NYC returns have been accepted, but the state returns for New York have not.

Lacerte Tax

abctax55

Level 15

Go to 'myaccount' and check efile status there. Sometimes the ack just will NOT pop up on the screen.

You have to enter the SSN/FEIN of the taxpayer.

HumanKind... Be Both

L

lynnkAuthor

Level 2

I have been doing that also in case the acknowledgements just weren't popping up. But it is the same response. I guess it is just a waiting game. Thank you.

abctax55

Level 15

Good for you.... not too many folks know about that option (not even support, or Kathi@Intuit...) per a recent thread.

SOME states take forever (NY is one, I think).

You can also select the client & retrieve the ack for 'just that client'. I can't say that has ever worked for me.

Good luck - I know the waiting game is frustrating.

HumanKind... Be Both

sjrcpa

Level 15

It is not unusual for NY to take longer - up to a week.

The more I know the more I don’t know.

D

davideurich

Level 2

I’m sending in tax returns and they are getting accepted by the governmental agencies but I am not getting the acknowledgments. Mine says "Sent to CA". I was on the phone with the Lacerte 4 times for a total of eight hours and they could not solve my problem. I am not being told that my returns are being accepted. If you click on the "Sent to CA" icon, it will tell you if the return or returns have been accepted. Once you see the federal and state returns are accepted, then you can print your acceptance letter, and this will automatically trigger your federal box and state box to say "e-filed".

abctax55

Level 15

@davideurich

Did you log in to your account with Intuit/Lacerte & check the efile status of the returns in question.

That shows what's been accepted, even if the program won't show it. I have several every year that I have to verify in that manner.

You can also try "Check Efile Status on just one return" under the "E-File" - altho I've never had any success with that kicking one loose. YMMV

edit... FWIW - the CA one I filed at 8:00 pm last night had been accepted when I checked this morning. The two I just filed 15 minutes ago haven't been accepted by CA 'yet'.

HumanKind... Be Both

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