E-file fraud

Forum|Forum|6 years ago
June 24, 2020
2 replies
19 views

I have had an inordinate number of efile rejects due to social security number duplicates.

I contacted the IRS, my insurance provider and to Lacerte to see if there is any unusual IP addresses being used. Thus far I have spoken to 1/2 dozen people who say they will transfer me. I have been on hold for 1 hour and 22 minutes.

This is a serious issue; I would think I would get to speak with someone. Does anyone in the community

have any advice on getting Lacerte's attention?

I am more than fed up.

Lacerte Tax

This topic has been closed for replies.

Best answer by AshleyatIntuit

Hi Ruth,

Yes this is a very serious matter. We have an internal team dedicated to work on this with you. Were you able to get to a point where specific information was requested from you? I will send you a direct message to get additional details from you.

Just-Lisa-Now-

Intuit Community Champion

I can tag a few different people here

@IntuitBettyJo @IntuitAustin @AshleyatIntuit

In the mean time, have you logged into your Eservices account and verified how many returns have been filed with you EFIN?

Many preparers are seeing rejects due to clients using the non-filer site to get their stimulus money, have you asked any of these clients that were rejected due to SSN being used, if they did this?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

AshleyatIntuit Answer

Level 9

Hi Ruth,

Yes this is a very serious matter. We have an internal team dedicated to work on this with you. Were you able to get to a point where specific information was requested from you? I will send you a direct message to get additional details from you.

AshleyatIntuit

Level 9

Hi Ruth

I just saw your information was sent over to our efile compliance team, they should be in contact with you soon to help with next steps and determining what needs to be done from here.

thanks,

Ashley

Just-Lisa-Now-

Intuit Community Champion

Thanks Ashley!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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