E-file error - State failed transmission

Forum|Forum|5 years ago
March 13, 2021
2 replies
11 views

I e-filed a client, but got a validation error due to upgrade needed. I upgraded then re-submitted the return, forgetting that the State (WI) had been processed ok. Now I get the following notification:

Failed transmission on March 12, 2021
Validation Failure: Error 10: The submission is a duplicate of one that was previously received.

Resolution: Please contact customer support.

I logged into my account and searched e-file status, it doesnt appear it was filed to the State.

How do I clear out the error message to allow me to resubmit?

Thanks in advance for the help!

Lacerte Tax

This topic has been closed for replies.

abctax55

Level 15

IF you want to live dangerously, this MIGHT work:

E-File (top menu bar) > down to e-file support tools > Clear return > return.

I'm not recommending this, as I've only done it occasionally over the years and I'm not exactly sure what it did/does.

Depending on the return is question... it may be best to make a pot of coffee than call customer support.

Let us know.

HumanKind... Be Both

S

Sally-j

Level 2

What is the phone # of customer support?

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