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Level 2
September 29, 2022
Solved

Do you get charged the electronic envelope fee if you cancel e-signature?

  • September 29, 2022
  • 1 reply
  • 6 views

If you use the Lacerte e-signature option to electronically sign 8879 and the client wants to sign a paper version instead, do you still get charged the electronic envelope fee for cancelling? 

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Best answer by PhoebeRoberts

After you void the DocuSign request, you'll get a credit for the unused one. No refund, but your next one is a freebie.

1 reply

PhoebeRoberts
Intuit Community Champion
September 30, 2022

After you void the DocuSign request, you'll get a credit for the unused one. No refund, but your next one is a freebie.