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hrrisoncpa
Level 3
March 1, 2025
Question

Detail Input Screen not appearing

  • March 1, 2025
  • 1 reply
  • 9 views

Anyone else experiencing this?  When I click on a client, instead of the detail input screen appearing, the Forms Screen for that client comes up, and the only way to get to the detail input screen is to right click on a line on the Form that is associated with direct input.

Anyway to fix this?

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    1 reply

    K
    KarlIntuit Community Champion
    Intuit Community Champion
    March 3, 2025

    I'm not experiencing that.  That is wild!  I would do the normal IT things: exit RW (if hosted), reboot, reinstall Lacerte (if not not hosted), and if it's still happening, call Support when they open on Monday.  I hope you're able to get it fixed quickly.

    *If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
    H
    hrrisoncpaAuthor
    Level 3
    March 3, 2025

    Thanks Karl.

    H
    hrrisoncpaAuthor
    Level 3
    March 5, 2025

    Re-installed the program but no change.  Forms screen comes up instead of Detail input screen.  Too  much annoyance trying to reach Lacerte support at this time -- or for the past few years, almost any time.  This issue doesn't "put me out of business" so I'll just live with it for awhile.    ;(

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