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Level 4
September 28, 2024
Solved

Critical Diagnostics - Taxpayer Authentication

  • September 28, 2024
  • 2 replies
  • 13 views

I have valid driver's licenses information entered for both the taxpayer and the spouse, with expiration dates well beyond 2024 and picking "Remote - Valid Govenrment ID or Financial/Utility Acct Number" as Taxpayer Identity Verification method ... and yet the following critical diagnostic remains:

efile:  Please verify that the prior year driver's license(s) state id(s) are correct.  (ref. #49354).

Does anyone know why that is and how to address it?

Thank you

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    This topic has been closed for replies.
    Best answer by PhoebeRoberts

    Check the middle box here towards the bottom of Screen 1.

    2 replies

    George4Tacks
    Level 15
    September 28, 2024

    Some state REQUIRE a driver's license. Either (a) Get the required information or (b) ignore the diagnostic and hope you can e-file the state tax return. 

    Answers are easy. Questions are hard!
    PhoebeRoberts
    Intuit Community Champion
    September 28, 2024

    Check the middle box here towards the bottom of Screen 1.

    EigerAuthor
    Level 4
    September 28, 2024

    Got it. Thank you!