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TaxGarcia94
Level 2
January 4, 2024
Question

Client Receiving Error for E-Organizer

  • January 4, 2024
  • 2 replies
  • 10 views

I sent my client an e-organizer and they were able to get into the program for a time but now they are getting this message when they try to reopen it. What should we do? 

 

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2 replies

IRonMaN
IRonMaN
Level 15
January 4, 2024

Try sending it again?

Slava Ukraini!
    T
    TaxGarcia94Author
    Level 2
    January 31, 2024

    I suggested to the client that they delete all e-Organizer related files sent to them so far. Then I resent the e-Organizer. That seems to have worked. Thanks. 

    IntuitAlicia
    IntuitAliciaEmployee
    Employee
    January 9, 2024

    @TaxGarcia94 Are you able to check to see when this was sent? I would like to determine the life of the file on the client's side in case there is a time-out function involved. 

    In the meantime, we're researching further. 

    As a workaround @IRonMaN 's suggestion to resend may allow them to continue providing their tax details.

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