Case:1597166696 Help with tax return

No one from Lacerte will call you. This forum is "staffed" by volunteer users of the software. It is a public forum so you should remove your phone number.

What is your issue? Perhaps someone here can help.

thanks @sjrcpa for calling that out.

@st31_2 i went ahead and removed your personal information from your post. for future reference, per our community guidelines:

"Protect privacy - yours and others. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post personal information (including contact information)."

Nice response @Intuitjhaze 

Now, how about offering @st31_2 some actual help??????

@abctax55 does removing his personal information not count as help? Noted.

Not with getting the program to work... which is rather important given it is 3.23.2023.  

3.5 decades with Lacerte and the product has never been so unstable. 

@Intuitjhaze  Are you intentionally being a jerk?  While you are doing your moderating duties, Abc was pointing out that your response did absolutely nothing for helping with the OP's original problem.  

Do you realize that when an Intuit employee responds to a customer's post and doesn't even address the poster's problem, it can really upset the OP and it reflects really badly on Intuit and its employees?  It shows that Intuit doesn't give a 💩 about its customers.

Thanks, Bill.  You are much more articulate 🙂

@Intuitjhaze   I would HAPPILY list every phone number I have, on this public forum,  if it would guarantee that I could download updates to all my workstations without at least one problem requiring the use of ToolHub.  I've come to dread Thursday afternoons.

@abctax55 @TaxGuyBill definitely not my intention to come off as a jerk.  I focused on what I could do at the moment and ensured that @st31_2  personal information was removed from the community for the public to see. @sjrcpa had already asked him "What is your issue?" so I attempted to wait for more information.

While we wait for a response, i'll do some digging on my end and share this with the team for further investigation.

Thanks for the feedback @TaxGuyBill @abctax55 

Welcome to the community, @st31_2 We can pass on feedback about your support experience. For your issue at hand, please provide additional information onto this thread so others can help troubleshoot and/or the Intuit staff can pass onto the appropriate team. Screenshots and detailed descriptions will supplement information you gave over the phone, especially if you shared your file with an agent already, this helps us find the root cause of any potential program hiccup.