Really? Wow You still on hold. I tried to ask FAQ and it said need to download websetup. Somehow my laptop informed that it is not safe to download. I am afraid and decided to delete download. I am waiting for tech support to assist me. Grins

L

LLibby1

Level 2

yes, our office is having issues accessing we received 2 access violation errors and we are holding for more that 2 hours waiting for call back. Last person I spoke with at Lacerte said tech support hold time was in excess of 3 hours

access violation call 0174C2CD

Access violation call 0715C579

Then exception error occurs

E

egrigsbyea

Level 3

Hi LLibby - Excess of 3 hours.... arrgghh

I am wondering if this has to do with upgrade to version 40.60.630 after July 1st. Lacerte tax program cannot open due to same error message. I used another smartphone to call again and the answering service said that tech support team is still working on and informed me that they will answer our calls after 3.5 hours.

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