Cannot check for updates at this time error message

Forum|Forum|1 year ago
January 8, 2025
4 replies
6 views

Does anybody have any issue when click the lacerte update under the tools and check for update, it pops an error message saying "cannot check for updates at this time. Please try again later."?

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IRonMaN

Level 15

Maybe a silly question, but have you tried rebooting your computer?

Slava Ukraini!

P

pmhsuAuthor

Level 2

Yes, reboot and reinstall. But problem still exists.

IRonMaN

Level 15

If you have rebooted and reinstalled the only other suggestion I would have is to try shutting off your antivirus software before you try updating.

Slava Ukraini!

A

Anonymous

Good morning. The root cause of this pop up is being researched. In the meantime, try using Web Set Up through the Start menu.

I

impulsiveacct

Level 2

I am also having the same problem for the past couple of days. Rebooted, nothing. I also receive a similar message if I try to turn off the background updates.

P

pmhsuAuthor

Level 2

I found the hard way but it resolves the issue.

unistall the software completely.

reboot the computer

goto lacerte 24tax folder. delete everything except data folder. YOu cannot have old files in the folder left in it.

reboot again

then reinstall the software as fresh and new. It solves the problem.

Lacerte won't update in the background nor can you update manually if you have this error. This is a very critical issue that Lacerte need to resolve it. Because my other compueters are running ok and able to update newer version . But not the computer with this error.

A

Anonymous

Hello. We found there was a hiccup with users that were non-admins in windows and it was resolved in last weeks update. Run WebSetUp to get a clean install of the most recent version of Lacerte.

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