Can't export client from Lacerte 2022 into DMS

Forum|Forum|3 years ago
January 25, 2023
1 reply
9 views

When attempting to export a new client from Lacerte 2022 to the most recent version of DMS the following error occurs across all machines: "Unable to launch the Lacerte 2022 tax import. Another instance of DMS may be importing clients from Lacerte 2022 Tax Import at this time, or the Lacerte 2022 Tax Import may not be properly installed. Verify no other instances of DMS are running the Lacerte 2022 Tax Import and try again."

Please advise.

This topic has been closed for replies.

Best answer by George4Tacks

CTRL + ALT + DEL to start Task Manager and see if there are other instances of the program running.

If all else fails, RESTART and try again.

I just used DMS to import from 2022 Lacerte

In DMS, Use Help > About DMS to confirm you are version 22.1.0 If not 22, then go to "My Account" and download the latest DMS. When the new year comes, update doesn't do it, you must download and install the new program.

C

cookcpaAuthor

Level 2

Both software's are fully updated on all machines and yet the issue persists.

George4TacksAnswer

Level 15

CTRL + ALT + DEL to start Task Manager and see if there are other instances of the program running.

If all else fails, RESTART and try again.

I just used DMS to import from 2022 Lacerte

In DMS, Use Help > About DMS to confirm you are version 22.1.0 If not 22, then go to "My Account" and download the latest DMS. When the new year comes, update doesn't do it, you must download and install the new program.

Answers are easy. Questions are hard!

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded