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H
herb
Level 3
February 6, 2020
Question

Blank white sign in screen

  • February 6, 2020
  • 1 reply
  • 12 views

Is anyone else having trouble with a blank login screen today?  I tried the solutions in the knowledge base (clearing cache, etc) and updated through web setup, but no joy.  Currently on >1 hr hold with tech support.

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1 reply

George4Tacks
George4Tacks
Level 15
February 6, 2020

It is probably going to be quicker to do a FORCE install The instructions are here, but the " marks are misplaced. Here are the instructions https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte/00/4743

Look at the  image, as the "marks are misplaced in the instructions. 

 

Answers are easy. Questions are hard!
    H
    herbAuthor
    Level 3
    February 6, 2020

    Thanks, I'll give that a try.  Can't do much else right now anyway.

     

    Edit to add - force install didn't fix it.  Thanks again!

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