Level 6

Solved

Attached file not deleting

Forum|Forum|5 years ago
April 23, 2021
4 replies
21 views

So I have two clients, ton of stock sales, which I attached a .pdf in the EF area (like every year). First one had a Lacerte filed size of 46mb and would not e-file with all the attachments for stock sales (20mb Lacerte file size max was the e-file returned diagnostic). Removed the attachments save for a 466kb (that's KB not MB) page of non-reported sales, set up to e-mail the file (working remotely), and it is the same file size as the original with no attachments showing in EF screen aside from the single 466kb attachment. Have rebooted computer with same result. Acting like the delete attachment is not working. Have it submitted for help, any help here? The other one is 60mb and have not yet tried to submit.

Thanks in advance,

D. Phibes

Lacerte Tax

This topic has been closed for replies.

Best answer by Drphibes

So the problem persisted even removing all attachments. What I had to do was go to the EF folder in the Lacerte directory for 2020 and rename the file extension for my client from .IEO to .old and let the program create another fresh .IEO file, problem solved. Learn something new every day.

George4Tacks

Level 15

Are you clicking the delete button I circled here?

The actual pdf does not go away, since it is a file on your computer. The attachment to that file should go away once you click Delete.

Answers are easy. Questions are hard!

DrphibesAuthor

Level 6

Thanks George, that is exactly how I deleted the attachments but Lacerte file size when I go to e-mail it is the same as before deleting the attachment and is too big to e-mail or e-file. I have the file sent to Lacerte as a service request to see what they think. I have also tried the same thing with another client that the Lacerte file is even larger (60mb) and is also the same size without the attachments as described for the above. Something is not working right.

George4Tacks

Level 15

It appears you are having difficulty with the pdf file size for the return that is printed. That has been an issue for a few years and here is where you can vote to try to get Lacerte to address that issue. https://proconnect.intuit.com/community/lacerte-tax-idea-exchange/reduce-pdf-size/idi-p/124015

Your file size is HUGE. Rather than e-mail you should likely begin to use a portal to transfer files. Mozilla Thunderbird recently launched their version https://support.mozilla.org/en-US/kb/filelink-large-attachments

Answers are easy. Questions are hard!

B

Bcpa

Level 3

Have you tried clearing the efile? Under the E File menu, there is an "E File support tools" which brings up a sub menu with the option to "clear return".

While I'd think reprocessing (Step 2 under the E File menu) would overwrite the original efile, for some reason maybe its not reallocating file size.

Just a thought: I do not know if that will solve your issue.

DrphibesAuthorAnswer

Level 6

So the problem persisted even removing all attachments. What I had to do was go to the EF folder in the Lacerte directory for 2020 and rename the file extension for my client from .IEO to .old and let the program create another fresh .IEO file, problem solved. Learn something new every day.

BobKamman

Level 15

These are all "noncovered" transactions, without proceeds and cost basis already being reported to IRS? What and where are they trading?

DrphibesAuthor

Level 6

LOTS of very old shares that got broken up and spread amongst 9 different new brokerage houses so they had to be provided the basis from taxpayers records (Taxpayer serious about his basis records). BIG money. All cleared up now after reducing .pdf size, eliminating all but non-covered sheets, and clearing the EF file.

BobKamman

Level 15

Nine brokers? What's his problem, he's worried about the $500K SIPC insurance maximum? Reminds me of the lottery winners that went to all the banks in town when they collected their first million. Well, I guess it's better than holding the stock certificates in a safe deposit box (at least until the bank burns down).

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