Level 3

Question

Anyone else noticing that not all organizers selected for print actually do print from Lacerte in Rightworks.

Forum|Forum|1 year ago
December 11, 2024
4 replies
19 views

We operate Lacerte hosted through RightWorks.

Last year many of clients stated that they didn't receive their mailed paper organizers. This year we are being very diligent, selecting only 10 clients to print at a time, checking that each has printed against a list and have noticed that on average, 1 in 10 clients organizers are NOT printing. We find this process very time consuming and yet necessary because there is an obvious issue between Lacerte and Rightworks that hasn't been addressed.

If you mail organizers like our office still does, be very careful in assuming that all your tax organizers have printed. I have not received one error about a client NOT PRINTING.

Pass the word around and maybe we can get this fixed.

Thanks!

This topic has been closed for replies.

IRonMaN

Level 15

I don't do Lacerte or RightWorks, but out of curiosity I do have a question. Is there a pattern as to which ones are not printing? Is it like every 3rd one or is it helter skelter and no real pattern to the non-printing organizers?

Slava Ukraini!

T

Tracey1Author

Level 3

no real discernable pattern that I've discovered...one time it was 3 out of 10 that didn't print...

IRonMaN

Level 15

You could always try calling support. But my guess would be that you would feel like a ping pong ball after calling. Lacerte will say their system is running right, so it must by RightWorks so call them. You could then call RighWorks and they will say, you need to call Lacerte. 😬

Slava Ukraini!

C

CMcCullough

Level 4

I have been doing our organizers last week and this week. For us the only ones that did not print to a printer are deceased that died before 2024, and ones that had a suppressed checkbox checked. When I print to pdf though, there were some that errored, but did print to pdf. We host ourselves on site. Never did figure out what the errors were that existed when the organizer printed to pdf and looked good to my eyes.

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Tracey1Author

Level 3

yeah that's better than what's happening here...doesn't seem to be a pattern...locked...unlocked...no rhyme or reason...select 10 to print and only 6 to 9 will.

George4Tacks

Level 15

One more possible reason - You are doing Organizers too early. The first few releases are beta testers. There will virtually always be bugs. Right now releases are in increments of 0.5 I try to wait as long as possible to get the job done.

Just for fun - Do another test print after the mid December release and see if the same problem exists and report back.

Answers are easy. Questions are hard!

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Tracey1Author

Level 3

Thanks George. Although that is a good suggestion, it won't be "fun" to wait that late in the game to print organizers.

Lacerte can't be serious about waiting until Mid-December to print tax organizers that need to be mailed out the first week of January. Especially when a firm can have more than 1K to get "organized" and sent timely. December is "TOO EARLY"....uh oh...I personally don't have time to wait to do this.

I believe that part of the Lacerte program should be updated/finalized by mid-November each and every year to assist those of us charged in the day to day administration of our accounting firms ...in case Intuit/Lacerte is listening...

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DatabaseRobertLTUG

Level 5

We ran into this with returns themselves, at the final Assembly for delivery to client step. We would be printing both Client & Goverment copies, for 3 to a dozen clients, and get.... half as many print jobs. Very annoying. Neither rhyme nor reason seemed to exist, but I suspected it had to do with the additional step of printing from RW to then select our physical printer. Could not think of a way around that, though.

Robert

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strongsilence

Level 10

What percentage of your clients use Intuit Link?

I'm trying to get my younger (under 60) and computer-savvy clients interested in Link.

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CMcCullough

Level 4

This is wild guesses best on how it feels. I think about 75% of clients occasionally use the portal, mostly to view what we share with them. Fully using Intuit link, uploading documents, 8879s, etc, maybe about 60%. Some of that includes pictures of tax documents, etc. I like having a portal, but am not the biggest fan of intuit link itself.

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strongsilence

Level 10

Thanks @CMcCullough

60% of clients using Link is impressive. I'm going to invite more of my clients to use it.

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