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Level 1
March 18, 2022
Question

8615 family link

  • March 18, 2022
  • 1 reply
  • 8 views

I spent probably 2 + hours yesterday on phone with inept support related to family link and Form 8615. I was literally told, "I cannot escalate you or I will lose my job".  The second call, after 13 minutes of explaining the issue, the "support" person said, "is this on a 1040?" 

 

Numbers pulling into the calculation are incorrect for the child's return. 

I really need help on this issue and it appears to me there may be a programming error on this.

 

 

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1 reply

George4Tacks
Level 15
March 19, 2022

Correct the numbers on the parents return would seem like a simple solution. 

Answers are easy. Questions are hard!
sjrcpa
Level 15
March 19, 2022

i.e. Manually enter them if the link is bringing in the correct numbers.

The more I know the more I don’t know.