5/26 Update 42.0525 Freezes

Forum|Forum|4 years ago
May 27, 2022
1 reply
7 views

The latest build is broken.

Has anyone else noticed that if you look for Missing Data (I tried in both the individual and Fiduciary modules), the program freezes and requires Task Manager to kill it?

I even re-loaded the software, and still have the same issue.

Lacerte Tax

This topic has been closed for replies.

George4Tacks

Level 15

I do not experience that problem. You mentioned "re-load". How did you do that?

I would use 2021 Lacerte Web Setup (not use the in product update.)

If that fails try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 Especially the FORCE feature that does more that just "re-load".

Answers are easy. Questions are hard!

IRonMaN

Level 15

I'm guessing putting a sweater on it and giving it a cup of hot chocolate doesn't un-freeze it?

Slava Ukraini!

J

jerryAuthor

Level 6

Lacerte Support carefully explained that I was using the wrong brand of hot chocolate! Apparently the color and material of the sweater was OK....

That. and deleting 2 option files did the trick. The prior attempt at a forced Web install didn't....

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