Level 3

Question

2021 Lacerte installation and access My Account Management

Forum|Forum|4 years ago
November 19, 2021
5 replies
17 views

I am trying to install 2021 Lacerte, but I can't access My Account. When I click on that button, I am taken to a blank page. I have called Lacerte about this and they do not have an answer.

Lacerte Tax

This topic has been closed for replies.

abctax55

Level 15

Try a different browser. I can't get to *myaccount* using certain browsers (AVG).

Microsoft Edge seems to work best.

HumanKind... Be Both

C

Cindy94930Author

Level 3

I have tried Microsoft Edge, Internet Explorer and Firefox in addition to Chrome. I have disabled all security software, cleared cookies, updated everything.

abctax55

Level 15

@IntuitBettyJo

Can you help out here? Thanks !

HumanKind... Be Both

A

Anonymous

@Cindy94930 are you still experiencing a blank page while accessing My account? I'll let you know when I find out more.

+ adding 2020 Lacerte Tax Program Update. Also confirm that your current program is up to date as well!

abctax55

Level 15

Gabi, thanks for helping.

HumanKind... Be Both

B

bpgarwood

Level 2

I have the same issue. Blank screen when signing into my account on all web browsers I've tried (Edge, Internet Explorer, Firefox, Chrome).

Were you able to get it working? If so, how?

C

Cindy94930Author

Level 3

Hello,

Yes, I finally got it working. I hired a tech to help, but they were unsuccessful, telling me it seemed to be a problem with my user name and password, which I usually couldn't even get to. I called back Lacerte and they had me run thru everything again and when I retried Firefox for what much have been the tenth time, it worked. I haven't retried accessing my account as I successfully installed the 2021 program. I am hoping Lacerte will hear from more people like us and find out what the issue is.

D

davidcarrillo

Level 2

Ran into an inability to access my account (blank screen) spoke to several Lacerte support people. Mostly used Firefox but finally tried Chrome which didn't work either UNTIL per Lacerte support staff I right-clicked under "intuit accountants" and choose "incognito" and Bingo! Tried again using Firefox and the incognito option not found. A least two hours were wasted. I feel like I wrestled a 'gator.

I need a nap and it's only 9:50AM

J

JBM

Level 2

I have had this problem for days. Lacerte could not help at all. I finally figuered out what to do. I uninstalled firefox from my computer. Turned my computer off. Waited 5 minutes. Turned it back on and installed Firefox. I used this browser to install Lacerte 2021 and finally it worked. My Account Management page was no longer blank and I was in. Why after hours on the phone with Lacerte they couldn't think of that I have no Idea.

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