2020 Organizers Printed to PDF

Forum|Forum|5 years ago
January 7, 2021
2 replies
23 views

After I installed the newest update "fixing" the organizers, I am having issues with the pdf versions of the organizers. If I print it to paper, it prints fine. If I print it to a pdf and open the pdf in Adobe (XI, 2020, or DC), all of the pages with prior year amounts (W-2s, Int, etc) wont show and come up with an error of "There was an error processing a page. There was a problem reading this document (18).". The pdfs will open fine using Chrome.

Has anyone else had similar issues or know how to fix this? It was working fine when I was doing them this morning before the update.

Lacerte Tax

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clmcpa

Level 3

We are also looking for a solution to this issue. Its the third year of errors in the pdf versions of the organizer. Not all organizers produce the error, and if you open the pdf and then choose save as "optimized" the new pdf is fine. The pdf is also fine in any "reader" that does not allow editing of text. The error is only with Adobe. Does anyone have a fix? Lacerte says its an Adobe issue and Adode says its a Lacerte issue, using an invalid font in the organizer (and of course, the user can't control the font used on the organizer).

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Adam RAuthor

Level 3

I ended up getting it to work from some computers, but not mine. So, I have to print the organizers from a different computer. I have no idea what was different in the settings or what prints, but it works. I had the same problem and had to do the same thing with the 2022 organizers.

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clmcpa

Level 3

Do the different computers have different versions of Adobe?

Its and issue on all our workstations. Some of the orgs are fine and others are not, so we were thinking it was a lacerte thing but haven't been able to find a consistent pattern.