2020 Lacerte screen frozen

Forum|Forum|5 years ago
February 24, 2021
2 replies
10 views

2/24/2021 I'm on the most update version as of yesterday.

This morning, in the S corp Form application, the screen was frozen. I couldn't even exit. I've been staring at a Form 1120-S for 30 minutes. Waiting for Lacerte support...

Lacerte Tax

This topic has been closed for replies.

abctax55

Level 15

Right click on the icon (in the task tray) & close the program?

Ctrl + Alt + Delete to start the Task Manager, then shut down Lacerte?

Start button in lower left > power > restart?

Push the button on your computer to restart the whole shebang?

HumanKind... Be Both

George4Tacks

Level 15

If this repeats after the restart try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

Use the FORCE websetup that it will run.

Answers are easy. Questions are hard!

S

Shefali

Level 2

hello! Was your issue fixed ? I am.having the exact same problem.with Lacerte. Screen frozen . Called customer service and they went through the tool hub and it still did not get fixed . Any suggestions ?

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