2016 Lacerte Tax Program hangs at the welcome screen with an error message

Forum|Forum|4 years ago
August 17, 2021
1 reply
11 views

When I sign in to LaCerte 2016, I can't remove the welcome screen. It's the one promoting add-ons like Link and e-signatures.

When I click on Continue, I get an error message about failure to load the file PTG.Lacerte.Telemetry, version=3.0.0.48. (I have version 3.0.0.51.) I get the same message when I click the red close button. When I click Continue on the error message, it disappears, but the welcome screen remains. Doing it again gets the same result. It's a loop I can't get out of.

I have reinstalled the program directly from the web site after uninstalling my existing version, but the result is the same.

Lacerte Tax

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User_61

Level 7

Have you tried the Tool Hub? ↓↓↓

Fix common problems and errors with the Lacerte Tool Hub

♫ faint buzzing noise ♪

A

AlabamaTaxmanAuthor

Level 3

Thank you. The moose, huh? Must have missed it. I didn't know there was a Lacerte Tool Hub.

Anyway, I tried it, and, unfortunately it did not work. I still get the same error message and can't get out of the loop between the error message and the welcome screen.

Does the moose have any other ideas?

User_61

Level 7

National Lampoon's Vacation (1983) Park's closed.

♫ faint buzzing noise ♪

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