19CLPACK.EXE

Forum|Forum|6 years ago
April 4, 2020
2 replies
19 views

I am getting Error while updating tax services data and so I have tried to follow instructions and made a copy of my data, cleaned out all the URN information and then went looking for 19CLPACK.EXE. It is not on my computer (single user set up).

I am thinking the FDATA must be corrupt but I have no way that I can see to repair the database.

Can anybody out there help with why I am getting the error and why I do not have access to download 19CLPACK.EXE?

Thank you.

Lacerte Tax

This topic has been closed for replies.

Best answer by Lisa50

George

Thank you for your reply which was extremely helpful. I ended up calling Lacerte and after one hour, we resolved the issue by using the Force Install you suggested.

I appreciate your input and I did not leave the conversation until it was working.

Thank you again for your help.

L

Lisa50Author

Level 3

Okay, I finally found the CLPACK utility - ran it on FData and got no errors.

My windows10 is updated. I turned the PC off numerous times to reboot. No luck.

Error while updating Tax Services Data

Exception occurred in the tax engine.

I reloaded the Lacerte program.

Anybody have any ideas?

George4Tacks

Level 15

1 - Try FORCE install https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte/00/4743

That often cures things.

2. Follow JWolfe in https://proconnect.intuit.com/community/lacerte-discussions/discussion/re-client-stuck-repopulating/01/75120#M14565 and https://proconnect.intuit.com/community/lacerte-discussions/discussion/pre-filter-on-2019-individual-showing-and-and-and-can-t-see/01/49640#M9649 as he (she) shares what they learned from support

3 CLPACK is Last Resort and you did it already, but try again if 1 or 2 doesn;t do it. https://proconnect.intuit.com/community/help-articles/help/clpack-running-the-lacerte-client-database-repair-utility/00/4780

4. Call support and get them to fix it. Dont' leave the conversation until it is working. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-lacerte-for-help/00/4691 They are just opening now.

Answers are easy. Questions are hard!

L

Lisa50AuthorAnswer

Level 3

George

Thank you for your reply which was extremely helpful. I ended up calling Lacerte and after one hour, we resolved the issue by using the Force Install you suggested.

I appreciate your input and I did not leave the conversation until it was working.

Thank you again for your help.

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