12029 Last 2 days when trying to get return acknowledgements I get this: Connection Error: 12029 But I can get REP's. I also get an error of: Update Server offline

Forum|Forum|6 years ago
December 7, 2019
7 replies
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I am able to receive REP's but when trying to get acknowledgement of returns I get Connection Error: 12029 for the last 2 days! Also when I try to update the Lacerte program I get the error of: Update Server offline

This has been going on for the last 2 days!?

Lacerte Tax

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Best answer by George4Tacks

https://itstillworks.com/12363097/how-do-i-fix-a-12029-error

I would try https://accountants-community.intuit.com/articles/1859961-how-to-perform-a-force-install-of-lacerte first

Z

ZACHOCALL

Level 3

I have the same issue..Do you know ultimately what happened and how to fix?

George4Tacks

Level 15

@ZACHOCALL - Have you tried the FORCE install?

Answers are easy. Questions are hard!

Z

ZACHOCALL

Level 3

@George4Tacks Yes, it will not install that way because it says it cannot communicate with Lacerte (for the download I assume)

George4Tacks

Level 15

@ZACHOCALL Do you have an anti virus? What are your firewall settings? Unfortunately I believe you need to call support. Please post your solution here, if you can.

Answers are easy. Questions are hard!

Z

ZACHOCALL

Level 3

@George4Tacks I did call support, the problem is that Lacerte has recently changed the ports and IP addresses it uses to communicate to a much wider range of addresses. Lacerte has failed to updated it's Configuration settings within Knowledge Base article : https://accountants-community.intuit.com/articles/1861054-firewall-and-anti-virus-software-configuration-for-lacerte-tax

Sad to lose a full work day to this but I am glad we have resolved it. We had to check the firewall logs to see what new addresses were being used and add them to our safe list withing the firewall.

George4Tacks

Level 15

Thank you for sharing with the community.

Answers are easy. Questions are hard!