1040 Electronic Payment Not Approved

We saw this happen last year in ProSeries, but the electronic payment DID end up being made...so I would call the Electronic Withdrawal phone number and inquire as to whether its actually scheduled or not to be sure.

Cancellations, Errors and Questions:

• In the event Treasury causes an incorrect amount of funds to be withdrawn from a bank account, Treasury will return any improperly transferred funds.
• Once your return is accepted, information pertaining to your payment, such as account information, payment date, or amount, cannot be changed. If changes are needed, the only option is to cancel the payment and choose another payment method.
• Call IRS e-file Payment Services 24/7 at 1-888-353-4537 to inquire about or cancel your payment, but please wait 7 to 10 days after your return was accepted before calling.
• Cancellation requests must be received no later than 11:59 p.m. ET two business days prior to the scheduled payment date.
• If a payment is returned by your financial institution (e.g., due to insufficient funds, incorrect account information, closed account, etc.) the IRS will mail a Letter 4870 to the address we have on file for you, explaining why the payment could not be processed, and providing alternate payment options.
• In the event your financial institution is unable to process your payment request, you will be responsible for making other payment arrangements, and for any penalties and interest incurred.
• Contact your financial institution immediately if there is an error in the amount withdrawn.

Just had my second return that happened this way. Concerned that all of the returns will be this way. Anyone know what the problem is? 

I just got off the phone with telephone support at Lacerte. They are investigating this issue and needing input from the community as to details, various banks, credit unions etc. Where payments actually taken out (they are trying to determine if the issue is within Lacerte or if the issue is communication between Trea and Lacerte. Any additional information the community can supply to Lacerte will help programs identify and resolve the issue quicker. Thank all for input to Lacerte. Thank you. 

We recevied the same thing. I called support and they said it is a defect in the program and it would be fixed in an update. That was over a week ago.

anyone filed a return to see if this has been "fixed" in the last two updates that were received? 

cannot locate from Lacerte that it has been corrected. Sitting here waiting to file returns. Thanks for input.

Just got off the phone with Lacerte.  It is their problem and it has been fixed with the 2/25/20 update.  Please update your programs. 

Oddly, I had the same issue on a client on Feb 24, 2020.  In that case the letter said the IRS rejected the payment.  Made no sense.  I just now reprinted the acceptance letter, out of curiousity, and it does not say the payment was rejected, but it also does not say the payment will be withdrawn from the account.  The State information does make that statement.

On a second client the same today - no confirmation that direct withdrawal will occur, just that there is an $xxx balance due.  How do we rely on this, to know the direct withdrawal/debit will occur?!?!?!