Question
SafeSend: Invaid Username or Password
We are aware of an issue with SafeSend customers getting invalid credentials when attempting to access SafeSend in Lacerte.
To update the credentials and restore access to the SafeSend integration, you'll need to contact SafeSend Support via one of the methods below:
- Phone: (855) 818-3552
- Email: supportsafesend@thomsonreuters.com
Once SafeSend updates your account credentials, you'll be able to sign in and continue using the SafeSend integration with Lacerte.
