Proseries technical support has computer answering the phone

Related products:ProSeries

Forum|Forum|5 years ago
November 20, 2020
5 replies
4 views

Your computer voice recognition isn't perfect and it can give you choices to choose from, none of which are correct. At least give us the option to say "operator" so we can get a human.

Time Savings

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qbteachmt

Level 15

It was enhanced:

"Intelligent voice assistant: When you call us for help, a new listening tool will be able to route your call to the right agent much more quickly."

Here: https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/what-s-new-in-proseries-tax-2020/00/106180

Don't yell at us; we're volunteers

sjrcpa

Level 15

I am shocked that the new system is not perfect.

The more I know the more I don’t know.

itonewbie

Level 15

Haven't tried the new Intuit system but I find it annoyingly common with many "customer service" hotlines these days that choices for operator are buried under various obscure options, almost as if they really don't want you to speak with a live human being.

---------------------------------------------------------------------------------Still an AllStar

IRonMaN

Level 15

But everybody is missing the amazing part of this post ------------------ Intuit actually answered the phone!

Slava Ukraini!

sjrcpa

Level 15

@itonewbie Of course they don't want you to speak with a live human being.

@cbaxter Try posting your issue in the forum. Many times we peer user volunteers can help.

The more I know the more I don’t know.

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